@extends('backend.layouts.app')

@section('title', 'Ticket '.$submission->submission_ticket_no)

@section('content')
    <div x-data="{ pageName: 'Ticket {{ $submission->submission_ticket_no }}' }" class="mb-6">
        <div class="mb-6 flex flex-wrap items-center justify-between gap-3">
            <h2 class="text-xl font-semibold text-gray-800 dark:text-white/90" x-text="pageName"></h2>
            <nav>
                <ol class="flex items-center gap-1.5">
                    <li><a class="text-sm text-gray-500 hover:text-gray-700 dark:text-gray-400" href="{{ route('admin.home') }}">Home</a></li>
                    <li class="flex items-center gap-1.5 text-sm text-gray-500 dark:text-gray-400">
                        <svg class="stroke-current" width="17" height="16" viewBox="0 0 17 16" fill="none"><path d="M6.0765 12.667L10.2432 8.50033L6.0765 4.33366" stroke-width="1.2" stroke-linecap="round" stroke-linejoin="round"/></svg>
                        <a href="{{ route('content-form.index') }}">Form &amp; Feedback</a>
                    </li>
                    <li class="flex items-center gap-1.5 text-sm text-gray-800 dark:text-white/90">
                        <svg class="stroke-current" width="17" height="16" viewBox="0 0 17 16" fill="none"><path d="M6.0765 12.667L10.2432 8.50033L6.0765 4.33366" stroke-width="1.2" stroke-linecap="round" stroke-linejoin="round"/></svg>
                        <span class="font-mono">{{ $submission->submission_ticket_no }}</span>
                    </li>
                </ol>
            </nav>
        </div>
    </div>

    {{-- Kepala tiket --}}
    <div class="mb-5 rounded-2xl border border-gray-200 bg-white dark:border-gray-800 dark:bg-white/[0.03]">
        <div class="border-b border-gray-100 px-5 py-4 sm:px-6 sm:py-5 dark:border-gray-800">
            <div class="flex flex-wrap items-start justify-between gap-3">
                <div>
                    <div class="flex flex-wrap items-center gap-2">
                        <h3 class="font-mono text-lg font-semibold text-gray-800 dark:text-white/90">{{ $submission->submission_ticket_no }}</h3>
                        <span class="inline-flex items-center rounded-md bg-brand-50 px-2 py-1 text-xs font-medium text-brand-600 dark:bg-brand-500/10 dark:text-brand-400">
                            {{ $statuses[$submission->submission_status] ?? $submission->submission_status }}
                        </span>
                        @if ($submission->submission_anonymous)
                            <span class="inline-flex items-center rounded-md bg-gray-100 px-2 py-1 text-xs font-medium text-gray-600 dark:bg-gray-800 dark:text-gray-300">ANONYMOUS</span>
                        @endif
                    </div>
                    <p class="mt-1 text-sm text-gray-500 dark:text-gray-400">
                        {{ $submission->form?->form_title ?? $submission->submission_type }}
                        · Submitted {{ optional($submission->submission_submitted_at)->format('d/m/Y H:i') }}
                        @if ($submission->submission_replied_at) · Replied {{ $submission->submission_replied_at->format('d/m/Y H:i') }} @endif
                    </p>
                </div>
                <div class="flex items-center gap-2">
                    @can('content-form.delete')
                        <button type="button" onclick="confirmDelete('{{ route('content-form.destroy', $submission->submission_id) }}')"
                            class="inline-flex items-center gap-2 rounded-lg border border-error-300 bg-white px-4 py-2.5 text-sm font-medium text-error-600 shadow-theme-xs hover:bg-error-50 dark:border-error-500/30 dark:bg-error-500/10 dark:text-error-400 dark:hover:bg-error-500/20">
                            <svg class="fill-current" width="18" height="18" viewBox="0 0 18 18" fill="none">
                                <path fill-rule="evenodd" clip-rule="evenodd" d="M6 2.5H12L13 3.5H16V5H2V3.5H5L6 2.5ZM3.5 6H14.5L14 15.5H4L3.5 6ZM6.5 8.5H8V13.5H6.5V8.5ZM10 8.5H11.5V13.5H10V8.5Z" fill=""></path>
                            </svg>
                            Delete
                        </button>
                    @endcan
                    <a href="{{ route('content-form.index') }}"
                        class="inline-flex items-center gap-2 rounded-lg border border-gray-300 bg-white px-4 py-2.5 text-sm font-medium text-gray-700 shadow-theme-xs hover:bg-gray-50 dark:border-gray-700 dark:bg-gray-800 dark:text-gray-400 dark:hover:bg-gray-700">
                        <svg class="fill-current" width="18" height="18" viewBox="0 0 18 18" fill="none">
                            <path fill-rule="evenodd" clip-rule="evenodd" d="M9 2C4.5 2 1 5.5 1 9C1 12.5 4.5 16 9 16C13.5 16 17 12.5 17 9C17 5.5 13.5 2 9 2ZM9 14C6.5 14 4.5 12 4.5 9C4.5 6 6.5 4 9 4C11.5 4 13.5 6 13.5 9C13.5 12 11.5 14 9 14Z" fill=""></path>
                            <path fill-rule="evenodd" clip-rule="evenodd" d="M9 6C7.5 6 6.5 7 6.5 8.5C6.5 10 7.5 11 9 11C10.5 11 11.5 10 11.5 8.5C11.5 7 10.5 6 9 6Z" fill=""></path>
                        </svg>
                        Back to List
                    </a>
                </div>
            </div>
        </div>
    </div>

    <div class="grid grid-cols-1 gap-5 lg:grid-cols-3">

        {{-- KIRI: butiran + jawapan + lampiran --}}
        <div class="space-y-5 lg:col-span-2">

            <div class="rounded-2xl border border-gray-200 bg-white dark:border-gray-800 dark:bg-white/[0.03]">
                <div class="border-b border-gray-100 px-5 py-4 sm:px-6 sm:py-5 dark:border-gray-800">
                    <h3 class="text-base font-medium text-gray-800 dark:text-white/90">Details</h3>
                    <p class="mt-1 text-sm text-gray-500 dark:text-gray-400">Ticket information and the submitted content.</p>
                </div>

                <div class="space-y-6 p-5 sm:p-6">
                    <div class="grid grid-cols-1 gap-6 md:grid-cols-2">
                        @foreach ([
                            'Type' => $types[$submission->submission_type] ?? $submission->submission_type,
                            'Category' => $submission->submission_category,
                            'Unit / Division' => $submission->submission_unit ? ($units[$submission->submission_unit] ?? $submission->submission_unit) : null,
                            'Priority' => $priorities[$submission->submission_priority] ?? $submission->submission_priority,
                            'Name' => $submission->submission_anonymous ? 'ANONYMOUS' : $submission->submission_name,
                            'E-mail' => $submission->submission_anonymous ? 'ANONYMOUS' : $submission->submission_email,
                            'Phone' => $submission->submission_phone,
                            'Organisation' => $submission->submission_org,
                            'Reference No.' => $submission->submission_ref_no,
                            'Channel' => $submission->submission_channel,
                        ] as $label => $value)
                            <div class="rounded-lg border border-gray-100 bg-gray-50 p-4 dark:border-gray-800 dark:bg-gray-800/30">
                                <label class="mb-2 block text-xs font-medium uppercase tracking-wider text-gray-500 dark:text-gray-400">{{ $label }}</label>
                                <p class="text-sm font-medium text-gray-800 dark:text-white/90">{{ filled($value) ? $value : '—' }}</p>
                            </div>
                        @endforeach
                    </div>

                    @if (filled($submission->submission_subject))
                        <div>
                            <label class="mb-2 block text-xs font-medium uppercase tracking-wider text-gray-500 dark:text-gray-400">Subject</label>
                            <p class="text-sm font-semibold text-gray-800 dark:text-white/90">{{ $submission->submission_subject }}</p>
                        </div>
                    @endif

                    @if (filled($submission->submission_body))
                        <div>
                            <label class="mb-2 block text-xs font-medium uppercase tracking-wider text-gray-500 dark:text-gray-400">Full Details</label>
                            <div class="rounded-lg border border-gray-100 bg-gray-50 p-4 text-sm leading-relaxed text-gray-700 dark:border-gray-800 dark:bg-gray-800/30 dark:text-gray-300">
                                {!! nl2br(e($submission->submission_body)) !!}
                            </div>
                        </div>
                    @endif
                </div>
            </div>

            @if ($submission->answers->isNotEmpty())
                <div class="rounded-2xl border border-gray-200 bg-white dark:border-gray-800 dark:bg-white/[0.03]">
                    <div class="border-b border-gray-100 px-5 py-4 sm:px-6 sm:py-5 dark:border-gray-800">
                        <h3 class="text-base font-medium text-gray-800 dark:text-white/90">Answers ({{ $submission->answers->count() }})</h3>
                        <p class="mt-1 text-sm text-gray-500 dark:text-gray-400">Responses submitted through the form.</p>
                    </div>

                    <div class="space-y-3 p-5 sm:p-6">
                        @foreach ($submission->answers as $answer)
                            <div class="rounded-lg border border-gray-100 bg-gray-50 p-4 dark:border-gray-800 dark:bg-gray-800/30">
                                <label class="mb-1 block text-xs font-medium uppercase tracking-wider text-gray-500 dark:text-gray-400">
                                    {{ $answer->answer_field_label ?: $answer->answer_field_code }}
                                </label>
                                <p class="text-sm font-medium text-gray-800 dark:text-white/90">
                                    @if (filled($answer->answer_scale))
                                        {{ (int) $answer->answer_scale }}
                                        @php $scaleLabel = $answer->field?->scaleLabel((float) $answer->answer_scale); @endphp
                                        @if ($scaleLabel) <span class="font-normal text-gray-500 dark:text-gray-400">— {{ $scaleLabel }}</span> @endif
                                    @else
                                        {{ $answer->answer_text ?: '—' }}
                                    @endif
                                </p>
                            </div>
                        @endforeach
                    </div>
                </div>
            @endif

            @if ($submission->attachments->isNotEmpty())
                <div class="rounded-2xl border border-gray-200 bg-white dark:border-gray-800 dark:bg-white/[0.03]">
                    <div class="border-b border-gray-100 px-5 py-4 sm:px-6 sm:py-5 dark:border-gray-800">
                        <h3 class="text-base font-medium text-gray-800 dark:text-white/90">Attachments ({{ $submission->attachments->count() }})</h3>
                        <p class="mt-1 text-sm text-gray-500 dark:text-gray-400">Supporting files uploaded by the complainant.</p>
                    </div>

                    <ul class="space-y-3 p-5 sm:p-6">
                        @foreach ($submission->attachments as $file)
                            <li class="flex flex-wrap items-center justify-between gap-3 rounded-lg border border-gray-100 bg-gray-50 px-4 py-3 dark:border-gray-800 dark:bg-gray-800/30">
                                <div class="min-w-0">
                                    <a href="{{ url('storage/'.$file->attachment_path) }}" target="_blank" rel="noopener"
                                        class="block truncate text-sm font-medium text-brand-500 hover:underline">{{ $file->attachment_name }}</a>
                                    <span class="text-xs text-gray-500 dark:text-gray-400">{{ $file->humanSize() }} · {{ $file->attachment_mime }}</span>
                                </div>
                                <a href="{{ url('storage/'.$file->attachment_path) }}" target="_blank" rel="noopener"
                                    class="inline-flex flex-none items-center gap-2 rounded-lg border border-gray-300 bg-white px-3 py-2 text-xs font-medium text-gray-700 shadow-theme-xs hover:bg-gray-50 dark:border-gray-700 dark:bg-gray-800 dark:text-gray-300 dark:hover:bg-gray-700">
                                    <svg class="fill-current" width="14" height="14" viewBox="0 0 20 20">
                                        <path d="M10 1a1 1 0 0 1 1 1v9.586l2.293-2.293a1 1 0 1 1 1.414 1.414l-4 4a1 1 0 0 1-1.414 0l-4-4a1 1 0 1 1 1.414-1.414L9 11.586V2a1 1 0 0 1 1-1ZM3 16a1 1 0 0 1 1 1v1h12v-1a1 1 0 1 1 2 0v1a2 2 0 0 1-2 2H4a2 2 0 0 1-2-2v-1a1 1 0 0 1 1-1Z" />
                                    </svg>
                                    Download
                                </a>
                            </li>
                        @endforeach
                    </ul>
                </div>
            @endif
        </div>

        {{-- KANAN: status + balasan + utas --}}
        <div class="space-y-5">

            @can('content-form.update')
                <div class="rounded-2xl border border-gray-200 bg-white dark:border-gray-800 dark:bg-white/[0.03]">
                    <div class="border-b border-gray-100 px-5 py-4 sm:px-6 sm:py-5 dark:border-gray-800">
                        <h3 class="text-base font-medium text-gray-800 dark:text-white/90">Update Ticket</h3>
                        <p class="mt-1 text-sm text-gray-500 dark:text-gray-400">Change the status, priority or assigned officer.</p>
                    </div>

                    <form method="POST" action="{{ route('content-form.update', $submission->submission_id) }}" class="space-y-4 p-5 sm:p-6">
                        @csrf
                        @method('PUT')

                        <div>
                            <label class="mb-1.5 block text-sm font-medium text-gray-700 dark:text-gray-400">Status</label>
                            <select name="submission_status"
                                class="dark:bg-dark-900 shadow-theme-xs focus:border-brand-300 focus:ring-brand-500/10 dark:focus:border-brand-800 h-10 w-full rounded-lg border border-gray-300 bg-transparent px-4 py-2 text-sm text-gray-800 focus:ring-3 focus:outline-hidden dark:border-gray-700 dark:bg-gray-900 dark:text-white/90">
                                @foreach ($statuses as $code => $label)
                                    <option value="{{ $code }}" @selected($submission->submission_status === $code)>{{ $label }}</option>
                                @endforeach
                            </select>
                            @error('submission_status')<p class="mt-1 text-xs text-error-500">{{ $message }}</p>@enderror
                        </div>

                        <div>
                            <label class="mb-1.5 block text-sm font-medium text-gray-700 dark:text-gray-400">Priority</label>
                            <select name="submission_priority"
                                class="dark:bg-dark-900 shadow-theme-xs focus:border-brand-300 focus:ring-brand-500/10 dark:focus:border-brand-800 h-10 w-full rounded-lg border border-gray-300 bg-transparent px-4 py-2 text-sm text-gray-800 focus:ring-3 focus:outline-hidden dark:border-gray-700 dark:bg-gray-900 dark:text-white/90">
                                @foreach ($priorities as $code => $label)
                                    <option value="{{ $code }}" @selected($submission->submission_priority === $code)>{{ $label }}</option>
                                @endforeach
                            </select>
                        </div>

                        <div>
                            <label class="mb-1.5 block text-sm font-medium text-gray-700 dark:text-gray-400">Assigned Officer</label>
                            <select name="submission_assigned_to"
                                class="dark:bg-dark-900 shadow-theme-xs focus:border-brand-300 focus:ring-brand-500/10 dark:focus:border-brand-800 h-10 w-full rounded-lg border border-gray-300 bg-transparent px-4 py-2 text-sm text-gray-800 focus:ring-3 focus:outline-hidden dark:border-gray-700 dark:bg-gray-900 dark:text-white/90">
                                <option value="">— Not assigned —</option>
                                @foreach ($officers as $oid => $oname)
                                    <option value="{{ $oid }}" @selected((int) $submission->submission_assigned_to === (int) $oid)>{{ $oname }}</option>
                                @endforeach
                            </select>
                        </div>

                        <button type="submit"
                            class="w-full rounded-lg bg-brand-500 px-4 py-2.5 text-sm font-medium text-white hover:bg-brand-600">Save</button>
                    </form>
                </div>
            @endcan

            @can('content-form.reply')
                <div class="rounded-2xl border border-gray-200 bg-white dark:border-gray-800 dark:bg-white/[0.03]">
                    <div class="border-b border-gray-100 px-5 py-4 sm:px-6 sm:py-5 dark:border-gray-800">
                        <h3 class="text-base font-medium text-gray-800 dark:text-white/90">Reply to Complainant</h3>
                        <p class="mt-1 text-sm text-gray-500 dark:text-gray-400">Your reply is recorded in the thread below.</p>
                    </div>

                    <form method="POST" action="{{ route('content-form.reply', $submission->submission_id) }}" class="space-y-3 p-5 sm:p-6">
                        @csrf
                        <textarea name="message_body" rows="5" required placeholder="Type your reply…"
                            class="dark:bg-dark-900 shadow-theme-xs focus:border-brand-300 focus:ring-brand-500/10 dark:focus:border-brand-800 w-full rounded-lg border border-gray-300 bg-transparent px-4 py-2.5 text-sm text-gray-800 placeholder:text-gray-400 focus:ring-3 focus:outline-hidden dark:border-gray-700 dark:bg-gray-900 dark:text-white/90 dark:placeholder:text-white/30">{{ old('message_body') }}</textarea>
                        @error('message_body')<p class="text-xs text-error-500">{{ $message }}</p>@enderror
                        <button type="submit"
                            class="w-full rounded-lg bg-brand-500 px-4 py-2.5 text-sm font-medium text-white hover:bg-brand-600">Send Reply</button>
                        @if ($submission->submission_email)
                            <p class="text-xs text-gray-500 dark:text-gray-400">An e-mail will be sent to {{ $submission->submission_email }}.</p>
                        @endif
                    </form>
                </div>
            @endcan

            <div class="rounded-2xl border border-gray-200 bg-white dark:border-gray-800 dark:bg-white/[0.03]">
                <div class="border-b border-gray-100 px-5 py-4 sm:px-6 sm:py-5 dark:border-gray-800">
                    <h3 class="text-base font-medium text-gray-800 dark:text-white/90">Reply Thread ({{ $submission->messages->count() }})</h3>
                    <p class="mt-1 text-sm text-gray-500 dark:text-gray-400">Conversation between NRES and the complainant.</p>
                </div>

                <div class="space-y-4 p-5 sm:p-6">
                    @forelse ($submission->messages as $msg)
                        @php $fromAdmin = $msg->isFromAdmin(); @endphp
                        <div class="flex {{ $fromAdmin ? 'justify-end' : 'justify-start' }}">
                            <div class="max-w-[85%] rounded-2xl border px-4 py-3 {{ $fromAdmin
                                ? 'border-brand-100 bg-brand-50 dark:border-brand-500/20 dark:bg-brand-500/10'
                                : 'border-gray-100 bg-gray-50 dark:border-gray-800 dark:bg-gray-800/30' }}">
                                <p class="mb-1 flex items-center gap-2 text-xs text-gray-500 dark:text-gray-400">
                                    <span class="font-semibold text-gray-700 dark:text-gray-300">{{ $fromAdmin ? 'NRES' : 'Complainant' }}</span>
                                    · {{ optional($msg->created_at)->format('d/m/Y H:i') }}
                                </p>
                                <div class="text-sm leading-relaxed text-gray-700 dark:text-gray-300">{!! nl2br(e($msg->message_body)) !!}</div>
                            </div>
                        </div>
                    @empty
                        <div class="rounded-lg border border-dashed border-gray-200 p-6 text-center dark:border-gray-700">
                            <p class="text-sm text-gray-500 dark:text-gray-400">No replies yet. Send the first reply to the complainant.</p>
                        </div>
                    @endforelse
                </div>
            </div>
        </div>
    </div>

    <form id="delete-form" method="POST" class="hidden">
        @csrf
        @method('DELETE')
    </form>
@endsection

@push('scripts')
    <script>
        function confirmDelete(action) {
            Swal.fire({
                title: 'Delete this ticket?',
                text: 'The record, answers and attachments will be permanently deleted.',
                icon: 'warning',
                showCancelButton: true,
                confirmButtonColor: '#d33',
                cancelButtonColor: '#6b7280',
                confirmButtonText: 'Yes, delete',
                cancelButtonText: 'Cancel'
            }).then((result) => {
                if (result.isConfirmed) {
                    const form = document.getElementById('delete-form');
                    form.action = action;
                    form.submit();
                }
            });
        }
    </script>
@endpush